World-Class Technical and Operational Support
We have a formal Technical Services Agreement in place with an international reputable Facility Management company in the UK with corporate headquarters in New Jersey, USA. This guarantees access to global standards, systems and specialist resources and supports to tackle major FM challenges.
Very capable workforce with strong customer orientation and passion for excellence in service delivery. We recruit only the best from the market, equip them with necessary tools and techniques to succeed and offer them a very competitive remuneration package that keeps them motivated and committed to the organization.
Continuous Staff Training & Development
We maintain a well equipped ultra-modern training center at the corporate head quarters in Lagos and also second our key staff to further specialized training programs overseas at our technical partners training facility in New Jersey USA. We encourage all our staff to acquire the professional certification of the International Facility Management Association (IFMA) or British Institute of Facility Management (BIFM).
Reliable Supply Chain Network
We maintain good database of local and international suppliers of quality materials and providers of quality outsourced services to compliment our core expertise in certain self managed services. Our supply chain partners are selected based on very stringent technical and commercial evaluation procedure and we commit to supporting their continuous growth and development.
Well documented standards, processes and procedures
We maintain a database of standard processes and procedures to guide the delivery of our various services and these are regularly updated in line with current industry and global best practices.
Computer Aided Facility Management System (CAFM)
We implement Archibus and C-Works suit of FM systems to automate our Facility management processes. Some benefits of computerizing the facility management functions are listed below:
- Improves internal and outsourced service providers' performance by prioritizing tasks and avoiding work backlogs
- Enables evaluation of work order requests to optimize labor/materials and minimize operating costs
- Simplifies the work forecast and budgeting processes by easily accessing historic data
- Tracks preventive maintenance programs to validate expenditures and comply with international standards or regulatory mandates
- Optimizes capital improvements budget expenditure decisions
- Improves communication between service providers and owners / occupants of the building
Excellent Customer Care & Support Framework
We maintain a full complement of on-site personnel to cater for the various service needs of the client with strong backing and support from the head office. Our services include an on-site Help Desk facility with capability to provide 24/7 emergency call out services.